B&Q Rant

May 18th, 2006 by Alistair MacDonald Leave a reply »

Sorry but I need to have a quick moan about my local B&Q (again). I needed a new lock for the office as the old one was playing up. I took the old lock to B&Q to obtain a replacement of the same size but could not match it up with a new one because of the display case. I explained at the tills that I needed a matching lock but they said that they could not let me see the locks for security reasons, but if I gave them the number from the display case they would go and get one.

Now perhaps it is just me, but I don’t think they were looking at the problem from the customers point of view and common sense was not clicking in. My solution was to ask to see number 1, 2 and 3, number 4, 5… At this point I was told that there were 60 sizes lock under the false impression that I would not ask to see them all.

In the end some B&Q bod in a suet was waiting to see the duty manager (or what ever his title) so I grabbed the manager as he approached (not literally though) who did used a bit of common sense and took the old lock to the store to find a match for me.

I am now pleased to report I have a new lock that is identical in size to the old one, and amusingly was not actually on display in the cabinet.


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