In 2007 my company had a bad experience with the company ukhost4u and I blogged about it. In summery I needed a service, called them to check if they included that service in there package, they said it did, after signing up it turned out they did not actually supply that service, and then they refused to refund the subscription. I blogged about it to warn other and them wrote the money off as one of those things.

After the original post I was getting a lot of comments on it. At first negative and then a few positive. Now as I have pointed out in the past a blog post about a negative experience tends to attract a lot of negative comments from users in the same situation. Satisfied customers will rarely be searching for the words that list such a blog post and hence will not get the chance to comment. I for one remember this when reading negative posts and comments. On my post however there were a few positive posts that struck me as odd.

Anyway, time passes and last Thursday a gentleman called David Eadie posted a comment on my blog post. It was a bit strong and I don’t wish for any company to be made bankrupt but I can understand how Mr Eadie feels.

Then, less than 25 minutes later I receive the following comment in my moderation queue….

I have been nothing but happy with the service provided by UKHost4u. They have always been very friendly and have actually taken the time to fix issues with my web site code which would have normally have cost money and a developers time.

Unlike other providers I have used the telephone calls are answered and most emails that I have sent in have had a reply within 1hr which is much better than the 48hrs that my last provider took to even advise me that it had been assigned to support.

I understand some people here don’t seem to have been happy with them, but I think they will find a lot of much worse providers and when you go with someone with NO telephone support, 48hrs email reply times and 80% MAX up time you will be more than happy to use UKHost4u.

Now, it is odd to get this kind of post because of the afore mentioned reasons, it does sound a bit like marketing spiel, and the web site they entered is for sale. I really do like comments of multiple views on my blog but I also don’t want to be a patsy delivering a fake review for a service I feel is bad. As a result I contact the poster via the gmail address they gave and asked if they can provide a link to there Facebook, LinkedIn, or other profile to help convince me they were a real person. I did not get a reply.

Then I decided that I might as well call the owner of the domain and they were kind enough to take my call and confirmed that they are the owner of the domain and they had not posted the comment. So now I have confirmation the details entered were fake, and logic dictates that is was posted by UKHost4u or an agent acting on there behalf, but there is no proof yet.

So, next on to the access logs for the site. It turns out that the post came from 149.6.122.114, and guess what, it is a UKHost4u IP address. In fact it appears to be the address used by the UKHost4u server.

I have contacted UKHost4u to give them a chance to comment and perhaps even apologise. They replied and implied it would have been one of there customers using an IP address registered to them. I sent the information they requested and stated I did not believe a customer of theirs would create a fake persona. I have not has a new response.

So, if you are looking for a new ISP and read a positive review of UKHost4u online from someone you don’t know and respect then I would take it with a pinch of salt.

If you are from UKHost4u, and I suspect you will be reading this, then there are a couple of lessons here. First being that putting so much effort in to scraping a few quid from your customers is not only bad customer service but will give a justified bad image online. Second that you are not as anonymous as you think so being dishonest will eventually come back and bite you. If you want to work with me to fix your ways and change your company attitude and image than I am available to help, but I suspect you are more interested in diminishing what I have said than actually fixing your problems.

Warning: This is a rant. I do it now and then when something annoys me. Call it therapy.

I have an xbox 360 that was kindly given to me by a friend who had a spar, and I am currently working through another friend’s game collection. I say working thought, I am still on the first game, but I am not the biggest games player and you can’t rush these things you know.

Anyway, I was wondering a while ago if the BBC iPlayer was available for it and when I checked I found that it was not because Microsoft insisted on charging for it and the BBC was not allowed to do so. Then last year it was announced that it will now be available on the xbox early this year. If it is available for free then I decided I really should wire up the console to the Internet, and it would make life easer if I know this before next week’s broadband install. It has not been clear if it will in fact be free so earlier this evening I thought I would do something radical and ask.

I was going to use the support section of the web site but as the xbox twitter support account claims to be the “Guinness World Record Holder” of the “Most Responsive Brand on Twitter” so why not ask them on Twitter? This is a transaction of what happened…

Alistair MacDonald (@alistair) 25/01/2012 18:00
@XboxSupport When the iPlayer is released will it be free to use or will I need to pay like the other TV services?

Xbox Support 2 (@XboxSupport2) 25/01/2012 18:02
@alistair We don’t have that information, unfortunately. ^PC

Alistair MacDonald (@alistair) 25/01/2012 19:01
@XboxSupport2 Thanks. Any pointers to find this out would be welcome.

Xbox Support (@XboxSupport1) 25/01/2012 19:04
@alistair Sorry, we don’t have any info. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:09
@XboxSupport1 Do you not have the ability to escalate queries you can’t answer?

Xbox Support (@XboxSupport1) 25/01/2012 19:11
@alistair We do, but that info has not been released yet. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:14
@XboxSupport1 Wait a moment, I thought you said you did not have any info. Are you saying it is secret at the moment? When will it be out?

Xbox Support (@XboxSupport1) 25/01/2012 19:16
@alistair We don’t have any info regarding that. Let us know if you need anything else. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:19
@XboxSupport1 If you could escalate my inquiry that would be great. Thank you.

Xbox Support (@XboxSupport1) 25/01/2012 19:23
@alistair Cheers! ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:24
@XboxSupport1 When and how will I get a response?

Xbox Support (@XboxSupport1) 25/01/2012 19:29
@alistair We are unable to respond with more info on that. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:35
@XboxSupport1 Sorry but I feel like you are sticking two fingers up at me. Can I make a complaint? Do you have an email address?

Xbox Support (@XboxSupport1) 25/01/2012 19:37
@alistair Sorry you feel that way, but we aren’t able to assist. We do have report card coming out, you can check your DM’s for those. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:53
@XboxSupport1 I have found the contact details I require through the web site and will take it from there.

Xbox Support (@XboxSupport1) 25/01/2012 19:54
@alistair Ok, sounds good. Let us know if you need anything else. ^PJ

It is true that I always got a response from Twitter, although I can’t say it answered my simple question. For reference I called the xbox live support number on the web site after this last tweet and got an answer straight away. The answer being yes I will need to pay for “gold membership” to access the iPlayer on the xbox, and that is just not going to happen. Why could they not tell me this on Twitter?

Now I don’t claim to be a Social Media expert, but I am an advanced social media user and I know how not to treat people on Twitter. Microsoft got a lot right here in fact, but the big thing they got wrong is treating a person like an idiot and not having a next step when the canned responses they have fail them. Even if they could not tell me then they should have taken the conversation off twitter and politely said that they were really sorry but we can’t tell you yet and why.

Okay, rant over (for now).

Can I just put on the record that I like Twitter’s Retweet feature.

In March I blogged about how I would like to see a Retweet feature built in to Twitter and we have recently seen such a feature slowly rolled out.

It takes a little getting use to seeing other peoples’ icons in your stream, but I have grown to find that useful as well. I was also worried that because it is so much easier to retweet that people might get carried away, but this has not happened, and you can block the retweets from just one user but still see there own tweets. What I love the most is that fact that when several friends retweet something I only get it once instead of several times like in the past. I am back in control.

As with most things the reception has been mixed, but on the whole most of the people I am following are using it, and although some like it and some prefer the old way of doing RSs, I don’t think it can be described at “Hated”. I only mention this because of the Tech Crunch article who’s title annoyed me enough to write this post. I feel that article just a personal view of Mike Butcher and not a valid statement of fact.

As I have babbled on about before I have had a few problem with 123 Reg and eventually decided to move away.

After looking at many domain-hosting services I could not find a low cost host, without a long contract, that was reliable, and gave me the control I require over my domain. If you know of one then please do let me know. In the end decided to use the DNS service with my web hosting ISP and have 123 Reg maintain the Noinet registration.

Sadly my ISP had a few problems and closed the hosting business. The new hosting company, who are honouring the original contracts, do not give me the control over my DNS settings that I desire. As a result I decided to try out a free DNS hosting service.

I gave EditDNS a go, but within a few days the European servers failed. I switched then over the to US ones quickly, but less than a week later there was another problem. Yesterday I went back to this list and decided to try XName. I have also decided to use a backup DNS server from another company so am also trying twisted4life to increase resilience.

I will report back if it all goes wrong, and will be donating to the project if it does not.

As someone who is interested in web developments I sign up for many beta programmes. I tend to use differing passwords, and many with non alphanumeric characters. It is rather frightening that on many occasions (yes, many) I have not been able to log in because I used these characters and the site creator needed to intervene manually. This is more frightening because I bet most times what I have typed has just been pasted in to an SQL query and is open to SQL injection. This is a personal request to all developers to always escapes special characters when accepting input form the user, and consider using OpenID for authentication.