Well done Google support

July 28th, 2006 by Alistair MacDonald Leave a reply »

It is not often I get the opportunity to compliment a support service, so imagine my surprise finding that I want to do this for a free service.

I have been looking at a few ways to manage my images and make select ones available online and have been playing with Google’s Picasa beta, and the test online image hosting service Picasaweb.

While using the software and the online web service I have had a few issues and logged both support and feedback. To my surprise I have always got a personal and constructive reply. What surprise me most was that each post was not considered blindly in isolation but looked at in context and considered properly.

I shall helpfully not be contacting them again, not because I don’t want to, but because all my issues have been addressed. Well done Google.

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