PC World are crap…

December 7th, 2006 by Alistair MacDonald Leave a reply »

…but we already knew that. I am on the phone at the moment to PC world as I have been for about 45 minutes.

What happened was when purchasing some equipment on-line for work, and when it came to payment, the price went up. The price had gone up on the web site while I was placing the order, and this had also affected what I had already placed in the basket.

I called a local store and they said that they had been told that the offer on the item had been withdrawn a couple of days ago in the shops but the web site will continue to sell at that price until stocks are exhausted. He reckoned the last reduced product had been sold while I was placing the order, but gave me a number to call to try and get the original price.

Unfortunately this is where PC World stopped being friendly and helpful. To cut a long story short the first person I talked to said that the offer had not been available for a couple of days and kept on quoting “PC World” terminology as the reason why there was nothing they should be doing. He said that he would report the situation to the web team, but there was no way to get someone to get back to me, and as he refused to read his email to the team I am not confident any was sent.

I then wanted the whole situation looked at because as a customer I do not want to be made out to be a fibber or delusional. Eventually he passed me on to someone else, but although they were not as condescending, were just as unable to help. I was told that if I written response if I wrote to PC World, Customer Services, PO BOX 1687, Sheffield, S2 5YA, but it would be the equivalent of what he was saying on the phone.

This is probably not there fault, there is just not way to pass feedback to the decision makers in a way that you know it has been looked at. Anyway, at least I have had time to send a few email and write this blog while on the phone, and I shall not make the mistake of shopping at PC World again.

Update: I am pleased to say that this has now been resolved. Full details are in this blog entry.

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