It is a sad fact that when most people blog about a web service it is because they are having a problem, and it has normally been exacerbated by bad customer service. The reason is simple. There is normally no trigger to write something when noting happens, and when something happens with an ongoing service it is normally bad.

In an attempt to address this issue, and because I feel the need to think happy today, I am going to say well done to a couple of services I am using for not screwing up.

Fist of all I would like to say well done to Heart Internet for not screwing up. After having lots of problems with 123 Reg I looked around and asked for recommendations for DNS hosting services, then gave Heart Internet a try for my UK domain names. I am glad as I have not had a reliability problem, the control panel is easy to use now I know where things are, and it is really competing with the budget hosting companies. My only complaint is that you get to many reminders when your credit card has expired so as to trigger the spam filter. If that is my only complaint it has to be good.

I have also started transferring in .com domains as the change in exchange rates make it more affordable. Unfortunately after a year I either need to bulk buy credits to keep the low price, or transfer them away again, but we shall see what I do next year.

I would also like to say a thank you to Rails Playground. Unfortunately they have failed monumentally a long time ago by forgetting to renew there own doming name, but apart from that they have served me well at a really low cost. When they took over from Steel Pixel they gave all venture members like me two year free hosting, and currently I am paying $5 US for a good development hosting. There have been a few issues now and then, but they are very quick to get on to fixing the problem, and it is development hosting and not live hosting. They are also really helpful when I have any random support queries.

So there you go. A blog post about services not screwing up. If you think your suppliers deserve the same them why not write your own post.

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